Data Deletion Instructions

Aduardo respects its users’ right to control their personal data. Below you will find a detailed explanation of how you can delete the data stored on our platform. Please note that the application interface is currently in Turkish; the original Turkish labels are given in brackets so that you can find them on screen.

1. Deleting Your Account In-App

The fastest method:

1. Sign in with your Aduardo account
2. Go to the Settings (“Ayarlar”) page
3. Click the “Delete Account” (“Hesabı Sil”) button
4. Confirm the operation in the confirmation dialog
5. All your data is deleted permanently and irreversibly

2. Data Deletion Request by Email

If you cannot access your account or would like to submit a request outside the application:

1. Send an email to [email protected] from the email address registered with Aduardo
2. Write “Data Deletion Request” (“Veri Silme Talebi”) in the subject line
3. Your identity is verified once your request has been received
4. After verification, all your data is deleted within 30 days at the latest
5. You are informed once the deletion has been completed

3. Data That Is Deleted

The following data is permanently removed when an account is deleted:

• User profile, first name, last name and email address
• Password (hashed)
• Connected social media account tokens and access credentials
• Brand DNA analysis and brand memory data
• Created campaigns, content and visuals
• Content calendar and scheduled/published posts
• Performance reports and analytics data
• Credit usage history
• Team memberships and role assignments
• Vector embeddings (brand memory)

4. Data That Is Retained

Due to legal obligations, the following data continues to be stored for the periods stated:

• Invoice and payment records: 10 years as required by tax legislation
• Transaction logs: 6 months for security purposes (anonymized)

5. Removing Social Media Connections

5.1 Through Aduardo

To remove social media connections without deleting your account:

1. Go to the Integrations (“Entegrasyonlar”) page
2. Click the “Disconnect” (“Bağlantıyı Kaldır”) button next to the relevant platform
3. Access tokens are deleted immediately and permanently

5.2 Facebook / Instagram

You can also remove access from the platform itself:

1. Facebook → Settings and Privacy → Settings
2. Go to the Apps and Websites section
3. Find Aduardo and click Remove
4. Optionally, tick the “Delete all posts, photos and videos Aduardo posted” option

5.3 WhatsApp Business

To remove the WhatsApp Business connection, use the Integrations (“Entegrasyonlar”) page in Aduardo. When the bot connection is removed, the webhook configuration and the message history are deleted from our systems.

5.4 Telegram

To remove the Telegram bot connection, use the Integrations (“Entegrasyonlar”) page. In addition, you can revoke your bot token via @BotFather on Telegram.

6. Data Deletion in Team Accounts

• As a team member: when you delete your own account, your role assignment in the team is removed, but the team data (brands, content) is not affected.
• As a team owner: when you delete your account, all the brands you own and the related data are also deleted. We recommend transferring ownership before deleting.

7. Contact

For questions about data deletion or for assistance:

• Email: [email protected]
• Web: aduardomind.com